Privacy and Cookie Policy

1. Data controller

This is a translation provided for convenience. Only the French version is legally binding.

FEREO SRL, Rue de l’Eglise 17, 4987 La Gleize (Stoumont), Belgium. Company no. / VAT: BE 0758.775.867. Representative: Damien Kaiser. E-mail: info@fereo.be. Telephone: +32 495 57 48 68.

For any question relating to your personal data, write to us at info@fereo.be.

2. Data we collect

Category	Examples	Source
Identification and contact	Surname, first name, job title, company, e-mail, telephone	Contact and demonstration forms, commercial exchanges
Content of your request	Software requested, message	Forms
Demonstration access	Test credentials, demo usage logs	Use of demonstration codes
Browsing data	IP address, browser, pages viewed, referring page, date of visit	Site visit log and Car-Fleet statistics (see the cookie policy below)
Commercial relationship	History of exchanges, quotations, contracts, invoicing	Customer relationship

The Site is intended exclusively for professionals. We do not collect any sensitive data (health, opinions, etc.) via the Site.

3. Why we use your data (purposes and legal bases)

Purpose	Legal basis
Responding to your contact and information requests	Pre-contractual measures / legitimate interest
Creating and managing your demonstration access	Pre-contractual measures
Commercial follow-up and B2B prospecting	Legitimate interest, or consent where required by law
Contract management, invoicing, accounting	Performance of the contract / legal obligation
Audience measurement and improvement of the Site (Car-Fleet statistics)	Consent
Site security, prevention of fraud and abuse	Legitimate interest
Compliance with our legal obligations, handling of disputes	Legal obligation / legitimate interest

4. Recipients of your data

Your data is accessible to authorised FEREO staff and to its sales representative in France. It may be entrusted to processors strictly necessary for the service:

velia.net Internetdienste GmbH: hosting of the Site (Germany, EU);
[à compléter : prestataires de messagerie, CRM, comptabilité, outil de gestion des demandes de démo, etc.]

Traffic statistics are processed by Car-Fleet (car-fleet.app), FEREO SRL’s own tool: they are not passed on to any third party.

These providers are bound by confidentiality and security undertakings compliant with the GDPR. We do not sell or rent your data. It may be disclosed to the competent authorities where required by law.

5. Transfers outside the European Union

Your data is hosted in the European Union. The Site does not use any third-party audience-measurement or advertising tool (Google or other). No transfer outside the EU is made without appropriate safeguards.

6. Retention periods

Data	Period
Prospects and contact requests	3 years from the last contact
Demonstration access and associated logs	Duration of the demo + 12 months
Browsing data (visit log, statistics)	13 months maximum
Contractual and invoicing data	10 years (accounting and tax obligations)
Data relating to a dispute	Until the limitation period expires

At the end of these periods, your data is deleted or anonymised.

7. Your rights

You have the following rights:

Access: obtain a copy of your data;
Rectification: correct inaccurate data;
Erasure: request the deletion of your data;
Restriction: temporarily freeze the processing;
Objection: object to processing based on legitimate interest, in particular to direct marketing;
Portability: receive your data in a structured format;
Withdrawal of consent: at any time, without affecting past processing;
Post-mortem directives (France): define what happens to your data after your death.

How to exercise your rights? By e-mail to info@fereo.be or by post to the registered office address, with proof of identity if necessary. We reply within one month (extendable by two months for complex requests).

Complaint: if you believe your rights are not being respected, you may lodge a complaint with the supervisory authority:

Belgium: Belgian Data Protection Authority (APD/GBA), Rue de la Presse 35, 1000 Brussels: www.autoriteprotectiondonnees.be
France: Commission nationale de l’informatique et des libertés (CNIL), 3 place de Fontenoy, 75007 Paris: www.cnil.fr

8. Security

We implement appropriate technical and organisational measures: encryption of exchanges (HTTPS/TLS), access control, backups, security updates, staff awareness and hosting within the EU. In the event of a data breach presenting a risk, we notify the competent authority and, where applicable, the persons concerned, within the legal deadlines.

9. Data processed on behalf of our customers

When our customers (automotive groups, dealerships) use the Car-Group Suite software, FEREO acts as a processor: the customer is the data controller. This processing is governed by a data processing agreement (DPA) and is not covered by this policy. If you are an end customer of a dealership and wish to exercise your rights, please contact the dealership directly.

10. Changes to the policy

We may update this policy to reflect changes in our practices or in the law. The date of the last update appears at the top of the page; any significant change will be announced on the Site.

11. Contact

FEREO SRL, Damien Kaiser, Rue de l’Eglise 17, 4987 La Gleize (Stoumont), Belgium. Telephone: +32 495 57 48 68. E-mail: info@fereo.be.

Cookie policy

1. What is a cookie?

A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. It makes it possible, in particular, to recognise your device, remember your preferences or measure the site’s traffic. Similar technologies (pixels, local storage) are subject to the same rules and are referred to below as “cookies”.

2. Legal framework

The placing of cookies is governed by the ePrivacy Directive (Art. 5(3)), the Belgian Act of 13 June 2005 on electronic communications, the French “Informatique et Libertés” Act (Art. 82) and the GDPR. Non-essential cookies require your prior, free, informed and unambiguous consent.

3. Cookies used on the Site

Category	Purpose	Name	Duration	Consent
Strictly necessary	Security of the demonstration form	SID_DEALCAR (session cookie)	End of the visit	Not required
Strictly necessary	Remembering the chosen language	lang	12 months	Not required
Strictly necessary	Remembering your cookie choices	cookie_consent	6 months	Not required
Audience measurement	Traffic statistics, improvement of the Site	Car-Fleet statistics (car-fleet.app), FEREO SRL’s tool	Logs kept for 13 months	Required

The Site uses no advertising cookies and no third-party tools (no Google Analytics, no Google fonts: the fonts are hosted on our servers).

4. Car-Fleet statistics

Only if you accept it, each page viewed is counted by Car-Fleet, our own statistics tool. The following are recorded: the date, the IP address, the page viewed, the referring page and the browser. The name of the organisation owning the IP address’s network is obtained from public internet registries. This data is not passed on to any third party, is not used for any advertising and is deleted automatically after 13 months.

5. Managing your preferences

On your first visit, a banner lets you accept, refuse or customise your choices, with the same ease for accepting as for refusing.
You can change or withdraw your consent at any time via the “Cookies” link at the bottom of the page.
You can also configure your browser: Chrome (Settings > Privacy and security > Cookies), Firefox (Settings > Privacy & Security), Safari (Preferences > Privacy), Edge (Settings > Cookies and site permissions).

Refusing non-essential cookies does not affect your access to the Site.

6. Validity period of consent

Your choice is kept for 6 months, after which we will ask you again.

7. Contact

For any question about cookies: info@fereo.be, FEREO SRL, Rue de l’Eglise 17, 4987 La Gleize (Stoumont), Belgium.